Write to the consumer affairs department of the airlines and claim you have a death in the family. Send a copy of the death certificate. Here are mailing addresses for the largest airlines.
Alaska Airlines, Post Office Box 68900, Seattle, Wash. 98168; (206) 431-7286. Valerie Svilarich, director, consumer affairs.
America West, 4000 East Sky Harbor Boulevard, Phoenix, Ariz. 85035; (602) 693-6719. Jill Vicchy, manager, consumer relations.
American Airlines, Post Office Box 619612 M/D 2400, DFW Airport, Tex. 75261; (817) 967-2000. MaryAnne McCabe-Cipperly, managing director, consumer relations.
Continental Airlines, 3663 North Sam Houston Parkway, Suite 500, Houston, Tex. 77032; (800) 932-2732. Judith Mensinger, director, customer care.
Delta Airlines, Hartsfield-Atlanta International Airport, Atlanta, Ga. 30320; (404) 715-1450. Patricia J. Robinette, director, consumer affairs.
Northwest Airlines, 5101 Northwest Drive M/S C5270, St. Paul, Minn. 55111; (612) 726-2046. Cynthia Scheer, director, consumer relations.
Southwest Airlines, Post Office Box 36611, Love Field, Dallas, Tex. 75235; (214) 792-4223. Jim Ruppel, director, customer relations.
United Airlines, Post Office Box 66100, Chicago, Ill. 60666; (847) 700-6796; Web site,
www.ual.com. Denise Harvill, director, customer relations.
US Airways, Post Office Box 1501, Winston-Salem, N.C. 27102; (336) 661-0061. Deborah Thompson, director, consumer affairs.
